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Noticeboard

Please note we will be closed from 1pm on Wednesday 16th May 2018 for staff training. 


From 12/2/18 we will be using a text appointment reminder system- please make sure we have your up-to-date number.


We are pleased to let you know that smear appointments can now be booked online. Please only book these appointments if you have received your invite. 

Norwood Medical Centre

Patient Participation Group

 

Key Roles

  • This group has been established since 2008 to try to develop a positive and constructive relationship between patients, the practice and the wider community. We want the practice to be responsive to patients' needs and also for our patients to understand and support the practice's systems, thereby helping us to deliver efficient care.
  • We will consult the PPG ( Patient Participation Group) on all major developments within the practice and inform them of changes that have occurred.
  • We will ask the PPG for feedback on our services and performance, so that we can assess how successful we are being in the delivery of appropriate and efficient care.
  • We will conduct a 'Patient Satisfaction Survey' each year and discuss the results with the group, formulating an action plan.

Membership

  • All registered patients are welcome to join the PPG although the core group that will meet at least twice a year will be limited to twelve. All other members will be able to have input via email or letter. Please contact us via the 'contact us' tab if  above you would like to express interest in becoming a member. Our Patient Liaison Adviser, Lorraine, will get back to you.
  • We aim to make the PPG representative of all our patients and are particularly interested in recruiting  younger patients, parents of young children and people from non- British ethnic groups as they are currently not well represented on the group.
 
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