Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact  Lorraine Skillicorn, Patient Liaison Adviser, or Caroline Lee, Managing Partner, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If you are dissatisfied with the outcome of a complaint dealt with at practice level you can contact NHS England on 0300 311 22 33 or email  england.contacus@nhs.net  or in writing to NHS England, PO Box 16738, Redditch, B97 9PT.

Ombudsman Services

If you remain unhappy with the response you may contcat the Health Ombudsman. The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.