Part time Medical Administrator/Receptionist Vacancy - click here for more info

•      It's breast cancer awareness month! Why attend for your breast screening?

•     1 in 7 women will develop breast cancer. Breast cancer is the most common cancer in the UK

•     The current evidence suggests that breast screening reduces the number of deaths from breast cancer by about 1,300 a year in the UK.

•     If you have received an invitation and would like to book an appointment, you can:

•     Returning your enclosed ‘Reply slip’ (Freepost)

•     Via our website: www.uhmb.nhs.uk/hospitals/royal-lancaster-infirmary/breast-screening/

•     Alternatively, you can email us on RLI@mbht.nhs.uk we aim to respond within 5 working days, however during busy periods this could be longer. Or call us on the telephone number on your invitation. Please note that our telephone lines are extremely busy and we ask you for your patience when calling.

We are now taking Over 65+ Flu jab bookings! Book online or call 01229 402524 to book if you are 65 or over or will be by the end of March 2022 .  

Demonstrating your COVID-19 vaccination status when travelling abroad

Over 50's Alcohol Helpline

Home - With You (wearewithyou.org.uk)     

Get help and advice online

Call the over 50s helpline on 0808 801 0750

Online info if you're worried about your own or someone else's drinking or drug use, or your mental health.

From the 7^th September 2020 pharmacies will no longer be able to order prescriptions on behalf of our patients

You will need to order repeat medication directly via your GP practice, not via your pharmacy or medical equipment supplier. You can order in the following ways: -

•          Online via Patient Access or Doctorlink
•           Approved app, i.e. MyGP or NHSapp
•           Tick off what you need on the repeat order slip and drop the request into our letterbox on our front door or send via post.
•        Add a proxy (family member or carer) to use Patient Access to order medication on your behalf
•        or via email gp.A82008@nhs.net

If you can’t order by these means and don’t have a family member, friend or carer able to order for you, please contact us on 01229 402525.  

Frequently Asked Questions

Does this mean I have to collect my prescriptions from the surgery?

No. Please note this only affects the ordering of your prescription. When you order your repeat prescription directly through your GP practice, your pharmacy will continue to collect or receive your prescription as before.

Will my prescriptions still be delivered?

Yes, pharmacies will continue to deliver your prescription if you currently receive this service. This change only applies to how your prescriptions are ordered.

What about my relatives in Care homes, or who have a dosette box? Do I need to Order for them?

No, anyone in a care home or who requires a dosette box will be unaffected by this change.

Why is this happening?

It’s a rolling programme across all practices in Morecambe Bay CCG to reduce waste and improve patient safety. It’s starting with Norwood & Duke Street with the rest of the practices following the same policy in the coming months. Being in charge of ordering your own repeat prescriptions ensures you get the medicine you need at the time you need it. This can help prevent the build-up of unused or old medicines at home which improves safety, reduces medicines waste and saves valuable NHS resources.

Norwood Medical Centre is now trialling Doctorlink and would like to invite you to join!

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

• Access advice and use a symptom checker developed with doctors to help direct you to the most appropriate person to deliver your care 
• Book appointments online
• Request Repeat Prescriptions
• Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/norwood/register

This can be on your PC or smartphone.

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

05/05/2020 - New service for patients with learning disabilities and autism

People First

• Immediate safety assessments; 
• Support, connection;
• Advice and information in accessible formats;
• Signposting to specialist service;

Telephone: 0300 303 2789

keepconnected@wearepeoplefirst.co.uk

COVID-19 appointment system changes 

Following new advice – our entire appointment system has moved to telephone triage. This includes doctors, nurses and HCA’s. all requests for an appointment will be triaged by a clinician first, if after this, the clinician thinks you need an appointment – it will be booked for you by them.

Everyone with an appointment booked in the coming days/weeks, you will be contacted, you do not need to phone. We have the option of video consultations, so this is now an alternative option to prevent patients having to attend the surgery. Video consultation is available to those with smartphones. Please download the mygp app for this to work as best as possible.

The doors of the surgery are locked and will remain locked for the foreseeable future; however if you are asked to come down to the surgery for an appointment please ring the doorbell. Please telephone where you can for general queries to reduce queues at the door. Sick notes we can post and prescriptions we can send directly to the chemist. we will do all we can to make this process as easy as we can for patients.

The current advice for self-isolation is anyone with a new persistent cough and a temperature above 37.8 needs to self-isolate for 7 days and members of the same household need to isolate for 14 days.

Our aim of these precautionary measures is to keep our staff and patients safe and well. Please bear with us during this busy period and be assured we are doing our best to keep the surgery functioning and to provide our patients with a service during extreme circumstances.

Coronavirus (COVID-19) and requests for fit notes (Med3)

Requests for certification of absence from work may fall into five categories:

1. Personally affected – isolating for seven days
2. Personally affected - remaining unwell for over seven days
3. Household member affected – isolating for fourteen days as per government advice
4. At risk group – following government advice
5. Those in full time education
6. Personally affected – isolating for seven days

Patients should self-certify for the first seven days as normal if they are unfit to work.

They do not need to contact their GP

2. Personally affected - remaining unwell for over seven days

If patients remain unwell and unfit to work over seven days, advice is to visit www.111.nhs.uk and complete an online self-assessment. The patient may be asked to call 111 for further advice on the next steps regarding their illness/ fitness to work.

They do not need to contact their GP.

3. Household member affected – isolating for fourteen days as per government advice
4. At risk group – following government advice

GPs cannot and are not the gatekeeper of the statutory sick pay system. Employers are responsible for putting in place arrangements for home/remote working where this is possible. Where it is not, the employee may self-certify and return to work following the relevant absence which their employer may authorise as per government advice. Where they do become unwell during or after this time, point 1 and 2 applies.

They do not need to contact their GP.

5. Those in full time education

There is no requirement to issue certification to schools or colleges to confirm absence. These organisations must work with parents and students to ensure that any absence is appropriately recorded, obviating the need for a ‘doctor’s note’.

They do not need to contact their GP

As per the current www.gov.uk S13 Guidance for Employers it should be noted that:

By law, medical evidence is not required for the first 7 days of sickness. After 7 days, it is for the employer to determine what evidence they require, if any, from the employee. This does not need to be a fit note (MED3) issued by a GP or any other doctor.

Your employee will be advised to isolate themselves and not to work in contact with other people by NHS 111 or Public Health England if they are a carrier of, or have been in contact with, an infectious or contagious disease, such as Covid-19.

We strongly suggest that employers use their discretion around the need for medical evidence for a period of absence where an employee is advice is to stay at home due to suspected Covid-19, in accordance with the public health advice being issued by the government.

Welcome to Norwood Medical Centre Online

The doctors and staff at Norwood Medical Centre in Barrow-In-Furness are proud to offer the highest standard of patient-centred healthcare.  

We are proud to say that we were awarded 'Outstanding' by the CQC at their last visit- you can see the full report by clicking on the 'Care Quality Commission' tab on the right.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

Video Consulting

We are now trialling video consultations! These can be booked online through the myGP app or by calling reception.