Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please ring our patient liason on 01229 904038 or email norwood.feedback@nhs.net or write a letter and the practice manager will deal with your concerns appropriately.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
NHS Friends and Family
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Friends and Family
In July 2023 we achieved:
Very Good - 67
Good - 23
Neither good nor poor - 4
Poor -1
Very Poor - 0
Don't know - 1
Total responses - 96
In September 2023 we achieved:
Very Good - 120
Good - 31
Neither good nor poor - 3
Poor -2
Very Poor - 0
Don't know - 1
Total responses - 157