Appointments

To request an urgent appointment for today (Monday to Friday):

• phone us on 01229 402525, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with. This will then be triaged on the phone by a GP.

To request a routine appointment in the next 14 days:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01229 402525, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

or fill out a medical request form online to be reviewed by our clinical staff

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Enhanced Access is the offer of pre-bookable appointments outside GP practices’ core contractual hours, either in the early morning 7am to 8am, evening 6:30pm to 8pm or at weekends on Saturday 9am to 5pm.  These appointments are available with a variety of roles including GPs, nurses, paramedics, healthcare assistants, pharmacists and social prescribers.  There are a range of appointments we can offer and are available to all our patients so please ask our reception team.

These appointments take place at a variety of locations so you may attend a different surgery but all blood test, ECG results, consultations etc will come back to the practice here at Norwood.

Current locations are:

• Alfred Barrow Health Centre - Duke St, Barrow-in-Furness LA14 2LB
• Bridgegate Medical Centre - Winchester St, Barrow-in-Furness LA13 9SH
• Duke Street Surgery - 4 Duke St, Barrow-in-Furness LA14 1LF
• Norwood Medical Centre - 99 Abbey Road, Barrow-in-Furness LA14 5ES

Home Visits are provided only for patients who are unable to leave their home. If you feel you need a visit please try to call before 11am. Visits normally take place from 10am onwards.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01229 402525, Monday to Friday from 8am
• click the cancel link in your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

My Planned care

My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.

This site is updated weekly and can be viewed by anyone, which means you, your family or carer as well as your NHS team can all see the latest information.

Your hospital team will be in touch with you as soon as they can. If you are looking for an update, please check this website before contacting your hospital or GP.

North West – My Planned Care NHS - hospitals in the North west

University Hospitals of Morecambe Bay NHS Foundation Trust – My Planned Care NHS - local hospitals